VAT Relief for Disabled (UK)

Claiming VAT Relief for Disabled (UK only)


Please read the following to make sure that you, or the person you are claiming for, are entitled to  VAT relief for disabled:


You can find out more from the Help sheets on the GOV.UK website. HMRC staff cannot advise whether or not an individual is chronically sick or disabled.


The following qualifies as chronically sick or disabled:


  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes or Alzheimer’s disease. It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb. If you are unsure, you should seek guidance from your GP or other medical professional.
  • You have a terminal illness


If you would like to check the VAT regulations, details can be found by Click Here (Financial help if you're disabled: VAT relief for disabled people - GOV.UK ( to visit HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People.


Occasionally, we may need more information after you place your order and before we ship your CallGenie Appliance.


Please note that Smart Life Solutions is required by HMRC to keep a record of all customers who have applied for VAT relief for the disabled. Their names , addresses and details of their disabilities may be shared with HMRC upon request.


To get VAT relief for disabled on your purchase, please follow the next four steps (using the same email address each time).

Step 1 - Register on this Website


Create an account on this website - Click Here .


Step 2 - Fill in this Form


Please use the email address you registered in Step 1


Step 3 - Wait for Confirmation


Smart Life Solutions will check the information provided on the form above and, if acceptable, your account will be marked as VAT exempt. You will be notified by email within 8 working hours if your application has been successful. 


Step 4 - Place Your Order


Finally, once you have received email confirmation from us, select the product you would like to purchase and proceed to Checkout to place your order. VAT won’t be charged.


Please note that at Checkout you must use the same email that was used in Step 1 and Step 2. Otherwise, you will be charged VAT.