CallGenie – The Simplest Way to Make Video Calls to the Elderly – Recommended by Age Space

Do you have an elderly relative that you want to speak with regularly who doesn’t like or want new tech in their home and who may have Dementia or Mobility issues?

CallGenie is the answer…….

CallGenie is a simple solution to the challenges our Founder, Graham experienced when trying to stay in regular, reliable contact with his mother who suffered with both Dementia and mobility issues (and she happened to be called Jean and she thought the device was magical, hence CallGenie!)

“CallGenie has been a game changer for communication with my 91 year old mother  – enabling me to both see her and communicate with her on a daily basis without any effort on her part. ” 

Steven with Vera

Designed for the Elderly – Works with their existing Television

CallGenie is the only complete, fully automated solution for receiving video calls on an elderly loved one’s television – automatically switching to the incoming call and then switching back to the programme they were watching.

Just connect it to broadband and plug it into their television – everything else is automated!

CallGenie - Simple Video Phone for the Elderly
CallGenie – Simple Video Phone for the Elderly

Let’s show you how CallGenie works:

FAQ’s

Why does CallGenie use Skype when everyone else uses custom apps on iOS and Android?

Skype is one of the most widely used video calling applications and is available on all major computing platforms, not just mobile. Want to call the elderly person from your laptop or desktop computer? Then Skype is the answer.

Why does CallGenie use a television as its display?

The television is the largest screen in most people’s homes. Add on to that the fact that the majority of elderly people have their main chair positioned directly in front of their television, why would you introduce another smaller screen into their living environment when the television is already there?

What if you have spectacles? Varifocal glasses will allow you to switch from watching television to reading a book by looking down through the bottom of the lens. Looking at a screen a metre or so away would require the user to tip their head back to be able focus on the screen. Unless, of course, the screen is positioned on the floor, which is usually not practical.

CallGenie works in conjunction with televisions ranging from 20″ through to 75″, or bigger. Why limit the user to watching a small screen while the largest screen in the home is right in front of them.

Will the elderly person receive unwanted calls?

No. We set up Skype to only answer calls from known contacts.

Will my TV be compatible with CallGenie?

CallGenie requires HDMI-CEC to control the television. This is provided as standard in most premium LED/QLED/OLED* televisions from:

  • Samsung (no smaller than 37″)
  • LG (WebOS Smart TVs only)
  • Sony
  • Panasonic
  • Philips

(*) LCD and Plasma televisions are typically not compatible

The following technologies aren’t supported:

  • Amazon Fire TV Edition (JVC, Bus, Ferguson etc)
  • Vidaa OS (Hisense, Toshiba etc)
  • TV/DVD Combinations (Bush, Hitachi, JVC, Sharp etc)

To check if your television has HDMI-CEC use your remote control to access the television’s menu. Then check in Settings, System or something similar to look for the option. You may also want to look at your televsion’s instruction manual or just try performing a web search for the model of your television and “Enable HDMI-CEC.”

Please note that manufacturers may have their own trade names for HDMI-CEC:

  • AnyNet+ (Samsung)
  • Aquos Link (Sharp)
  • BRAVIA Link/Sync (Sony)
  • EasyLink (Philips)
  • HDMI-CEC (Hitachi)
  • CE-Link (Toshiba)
  • SimpLink (LG)
  • VIERA Link (Panasonic)
  • CEC (Vizio)

If in doubt check with us that your television will work.

What is included with a CallGenie Appliance?

A Fully Configured CallGenie Appliance includes CallGenie Software, mini PC, webcam and television control hardware.

  • Choose from HD or Full HD Webcams (see FAQs for help choosing)
  • Remote configuration by Smart Life Solutions – The company who own CallGenie
  • Available as an appliance in the UK*
  • Delivery 3-5 days

 *CallGenie solutions are being used in the US, Canada and Mainland Europe where customers have bought the hardware themselves and sourced the CallGenie Software from us.                                                                                

Can I get VAT relief for the disabled?

Yes, you can. If you, or the person you are buying a CallGenie Appliance for, are chronically sick or disabled and are using CallGenie Appliance for personal or domestic use.


The following qualifies as chronically sick or disabled:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
  • You have a condition that the medical profession treats as a chronic sickness, such as diabetes or Alzheimer’s disease 
  • You have a terminal illness

Smart Life Solutions is required by HMRC to keep a record of all customers who have qualified for VAT relief for the disabled. Their names , addresses and other relevant information may be shared with HMRC upon request.

To get VAT relief for the disabled you need to create a Smart Life Solutions account and fill out a short questionnaire. Smart Life Solutions will confirm your application for VAT relief for the disabled typically within 8 working hours. Occasionally, we may need more information from you before it is approved.

Do you need more information? Please call us on 01252 918824 or complete the form below.

Check Your Television and Confirm Pricing

Fill in this form to ask us to check your television for compatibility and confirm the total cost of a CallGenie Simple Video Phone for the Elderly solution including shipping.